Hospitality in Health Care
Hours: 1.00
Course Number: 0051
Course Date: 04/23/2013
Hospitality in Health Care is a 1 hour continuing education course that provides an overview of concepts and ideas regarding customer service and hospitality in senior care facilities. The most current leading principles of hospitality are explored. The course ends by reviewing key factors leading to increased quality of care in senior living.
Purpose
The purpose of this course is to review some of the most important aspects of hospitality and customer service in health care settings.
Learning Objectives
- Review the leading principles of hospitality in health care
- Review factors leading to increased quality of care
Criteria for Successful Completion
To receive continuing education credit for this program, you must complete the entire course, including registration, viewing the video program, taking the post-test and obtaining a score of at least 70% or better, and completing the program evaluation. If you do not score a 70% or better, you may take the exam again as many times as necessary to receive a passing score. When a score of 70% or better is achieved, you will be able to move forward to the evaluation and receive your certificate online.
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