Customer Service and Professionalism in Health Care

Purpose

The purpose of this course is to increase knowledge about the importance of customer service and professionalism in health care settings.

Learning Objectives

1. Define customer service and professionalism
2. List reasons why customers become upset
3. List elements of superior customer service
4. List qualities of professionalism
5. List interpersonal skills required to deliver customer service
6. Discuss telephone etiquette
7. List benefits of superior customer service and professionalism

Criteria for Successful Completion

To receive continuing education credit for this program, you must complete the entire course, including registration, viewing the video program, taking the post-test and obtaining a score of at least 70% or better, and completing the program evaluation. If you do not score a 70% or better, you may take the exam again as many times as necessary to receive a passing score. When a score of 70% or better is achieved, you will be able to move forward to the evaluation and receive your certificate online.

Certifications

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