Crisis Intervention: Communication and De-escalation Techniques

Purpose

The purpose of this course is to review crisis intervention techniques, goals and benefits.

Learning Objectives

1.  Discuss with whom to use communication and de-escalation techniques
2.  List goals of using communication and de-escalation techniques
3.  Review benefits of using communication and de-escalation techniques
4.  List the DO’S of communication and de-escalation techniques
5.  List the DON’TS of communication and de-escalation techniques

Criteria for Successful Completion

To receive continuing education credit for this program, you must complete the entire course, including registration, viewing the video program, taking the post-test and obtaining a score of at least 70% or better, and completing the program evaluation. If you do not score a 70% or better, you may take the exam again as many times as necessary to receive a passing score. When a score of 70% or better is achieved, you will be able to move forward to the evaluation and receive your certificate online.

Certifications

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