Conflict Resolution and Communication: A Social Work Perspective

Learning Objectives

1. Describe conflict as it occurs in healthcare settings 
2. Identify different causes and sources of conflict
3. Explain how to resolve conflict through various methods and approaches

Course Outline

Instructor: Dr. James Collins, PhD

Jim Collins, PhD, Gerontologist, has provided training, education and consultation to the senior care industry for over 30 years and has experience in skilled nursing, assisted living, home health and has been Executive Director for a hospice agency. He also has decades of experience in geropsychiatry, aging and mental health and neurodevelopmental disorders. He has written two books and is a speaker, including KeyNote for health care and assisted living association conferences around the country.

Target Audience

Beginner Level Social Worker in Senior Care

Course Delivery Method and Format

Asynchronous recorded video-based activity.

Criteria for Successful Completion

To receive continuing education credit for this program, you must complete the entire course, including registration, viewing the video program, taking the post-test and obtaining a score of at least 70% or better, and completing the program evaluation. If you do not score a 70% or better, you may take the exam again as many times as necessary to receive a passing score. When a score of 70% or better is achieved, you will be able to move forward to the evaluation and receive your certificate online.

Certifications

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